Shipping & Delivery

Hey there! We’re happy to let you know we ship internationally for FREE!

We put a lot of effort on ensuring that items are delivered to our customers as quickly as possible.

Please be aware that there may be delays in delivery due to the COVID-19 outbreak which is impacting delivery timeframes across the postal network. This means that your order may arrive a few days after the expected arrival time. We kindly ask for your patience during this time, and please know we are working to ensure you will receive your order as quickly as possible.

Stay safe & healthy :)

HOW LONG DOES DELIVERY TAKE?

Typically, orders are delivered within 10-24 business days from point of dispatch (depending on the delivery country - shipping time vary widely from country to country).

Please also note that occasionally your order may experience some delays while in transit with courier or at customs. We work closely with our 3rd party shipping companies to minimise delays and to ensure that you receive your order as quickly as possible.

After the order leaves our distribution facilities to the processing center of shipping company, it may take up to 48 hours or longer before the tracking information is updated online. Please allow the time before you start tracking your package.

DO YOU SHIP INTERNATIONALLY? 

Yes! We are happy to let you know we ship internationally, and offer FREE shipping to all countries. We ship internationally via FedEx, DHL or TNT Express for a fast and reliable service.

In some instances, delivery may be delayed depending on your country's customs. Lyrae Store and the carrier do not have control over how long customs deem fit to hold a package. In addition, certain countries may apply tariffs after the package is accepted. 

Please be aware that packages may be subject to delays and additional taxes and duties at the port of entry of various international countries. We take every effort to ensure a quick and smooth delivery, but we do not take responsibility for any delays and extra fees which may be applied via customs and duty offices in the receiving country. 

We suggest checking with your local post office to find out if that applies to you as Lyrae Store does not cover additional customs fee charges. Lyrae Store is not responsible for applicable customs fees, import duties, taxes, or any other charges.

WHERE IS MY TRACKING INFORMATION?

There's a few ways to check the status of your order & to find your tracking information:

1 - Confirmation email: As soon as your order has shipped, you’ll receive a shipping confirmation including a tracking link to your registered email, where you’ll be able to check on the status of your order as it makes its way to you! If you haven’t received your tracking information please be sure to double-check your junk mail for the automatic tracking email.

2 - Drop Us An Email: If you haven't received your tracking number after 10 days or if you need any help tracking your order then don’t hesitate to contact our Customer Support via our email.

CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS GONE THROUGH?

We’ve all been there and checked out a little too quickly with the wrong shipping address, so the best thing to do is to send an email to us at email and explain what’s gone wrong, and if the order hasn’t yet shipped we’ll do our best to change the address!

MY TRACKING HASN'T UPDATED IN A WHILE, IS IT NORMAL?

This is completely normal! There can sometimes be a slight delay in scanned updates of your parcel as it makes its way to you through the postal system. If there’s been no update in a few days please send our lovely team an email EMAIL and we’ll take a look for you to see if we can get some additional information from the couriers!

WHERE IS MY ORDER SHIPPING FROM?

We partner with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Germany, USA, Thailand, Tibet, China, India, etc.

Please note that Lyrae Store is not responsible for incorrect or incomplete filling in of the destination address of orders placed in the store. In case of incorrect or incomplete addressing, as a rule of the Post Office, the package will return to the sender, and no further delivery attempts will be made at that address.

In case the delivery is not made due to divergence at the address informed by the customer, the customer is not entitled to a refund, it will be necessary to pay a new freight, in the amount of $5-$10 for the shipping cost (depending of the product)

*The shipping time is estimated and starts from the date of shipment, not from the date of order/payment.