FREE INSURED SHIPPING | Buy 2 items, get extra 10% OFF

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  • Returns and exchanges can be made within 14 business days from the date of delivery. All items must be unworn or unused, with tags, and returned in their original packaging. The receipt or proof of purchase is required. Please note that return shipping costs are not covered. Damaged or faulty items will be replaced at no cost to you, but you must contact us within 48 hours. If an item is sent in the wrong size or color, we will offer a replacement.


    All items, except for bikini/underwear/earrings/lingerie for hygiene reasons, can be returned as long as they meet the return criteria and the request is submitted within 14 days of receipt.


    If you wish to return an item, please contact us within 14 days from the delivery date. We will guide you through the return process. Note that returns can take up to 15 days to reach us.


    Refunds are processed within 10 business days once your return is received. Please allow up to 10 business days for the refund to be processed by your bank. Refunds will be issued to the original method of payment.


    You can cancel your order within 24 hours of placing it by emailing us. We do not accept cancellations after 24 hours or due to standard shipping. Refunds are processed within 24-48 hours after cancellation.


    If you haven’t received your refund, please check your bank account and contact your credit card company. If you still have not received it, please contact us by submitting a ticket on our website.


    We offer international shipping, and delivery times vary by country. Typically, orders are delivered within 6-12 days from dispatch. Occasionally, there may be delays due to customs or courier transit.


    Once your order has shipped, you will receive a shipping confirmation email with a tracking link. If you haven't received it after 10 days, please contact our customer support team.


    If you made a mistake with your shipping address, please email us immediately. If the order hasn't been shipped yet, we'll do our best to correct the address.


    We accept Credit Cards, Debit Cards, Shop Pay, Apple Pay, PayPal, and Google Pay.


    Our headquarters are located in United States, and we operate internationally to provide quality service to our customers.


    Popular questions

    We ship to UK and internationally, all over the world, using our network of different couriers and postal services depending on the delivery country. Shipping times vary from country to country; we aim to have all parcels delivered within 5-15 days.

    To keep you up to date with your order’s progress and current status you will receive automatic tracking updates via your registered email address. If your order has been dispatched and you haven’t yet received any updates, or a tracking number, please contact our customer service team and they will be happy to assist you.

    You can track your order by visiting our tracking page

    If the item you have bought is no longer required, you can return it within 14 days following the delivery date providing that the product has not been used. Please contact us here and we will instruct you of how to begin the returns process.

    We accept Credit Cards, Debit Cards, Paypal, ApplePay, ShopPay, GooglePay.

    Shipping & Returns

    We partner with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Germany, USA, Thailand, Tibet, China, India, etc.

    Yes, we do. We ship all over the world.

    Please allow 3-4 days to prepare and ship your items. In some cases, we ship the next day from the time of order.

    We deliver your products within 5-14 days, based on the shipping country’s destination.
    Please note that your processing time and shipping speed are two completely separate things. Processing time is the amount of time that it takes our staff to process orders for the day which includes quality check, putting them in the package, and sending your box to the courier. Shipping Speed is how quickly the courier delivers the package to your country which then is received and delivered to your doorsteps by your local post.

    Depending on stock availability, we may ship the items separately in order for the items to get to you fast. As soon as our warehouse staff confirms stock of the other items, we ship them right away. This usually takes about 2-3 days.

    Returns and exchanges can be made within 14 business days from the date of delivery. All items must be unworn or unused, with tags, and returned in their original packaging. The receipt or proof of purchase is required. Please note that return shipping costs are not covered. Damaged or faulty items will be replaced at no cost to you, but you must contact us within 48 hours. If an item is sent in the wrong size or color, we will offer a replacement.

    All items, except for bikini/underwear/earrings/lingerie for hygiene reasons, can be returned as long as they meet the return criteria and the request is submitted within 14 days of receipt.

    If the item you have bought is no longer required, you can return it within 14 days following the delivery date providing that the product has not been used. Please contact us here and we will instruct you of how to begin the returns process.

    Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order.

    We do not accept cancellation of orders outside the 24 hours window and/or because of the Standard Shipping reason. Please note that our Standard Shipping is posted in each product’s description hence all customers should be aware of this before concluding an order.

    All refunds will be processed within 24-48 hours before the fund reflects on customer’s bank account.

    Please do not send your purchase back to the manufacturer. Send us an email stating your concern and attach a picture of the item(s) showing the size tag and its original packaging within 48 hours upon receipt of the order get a replacement or refund.

    Note:Our team will inspect/verify the photo(s) before we issue out a replacement or refund. Astalia Store reserves the right to refuse any replacement and refund if it does not meet the above criteria.

    If you haven’t received a refund yet, check your bank account again and contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of these and still have not received your refund yet, please contact us by submitting a ticket at our website. On average, it will normally take up to 10 business days for funds to reach your bank account.

    About Us

    With our headquarters based in United Kingdom, we are a diverse, multinational company, comprised of a team of individuals working in and representing every part of the world to provide quality service to our customers.

    You can contact us through our Contact Us page for any inquiries or support.

    Our office hours are 9am-4pm EST - we respond to most emails within 1-2 business days, but if you don't get a response from us, please check your spam bin!