Your Cart is Empty
Hello!
ORDER INFORMATION
- How do I place an order?
Placing an order with us is easy! Simply browse through our collections and add the items to your shopping cart by clicking the green Add to Cart button on the product page.
- How do I complete the purchase?
Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the check out process.
- How do I use my discount coupon?
As soon as you click on the Complete Purchase button, you will be redirected to the customer's information page. On this page, you will see the items in your cart on the right side, as well as the field for entering the discount coupon. Please enter the coupon in the field provided and click the Apply button.
- How do I pay using a gift card?
When you click the Complete purchase button, you will be redirected to the summary of your order. On the right side of the page, you will see a field to add the Gift Card or Discount Coupon. Enter the gift card code in this field and click Apply.
- How can I change my shipping information?
Please contact our customer service team within 24 hours as soon as you notice an error so that we can update your data.
- How do I know which size to choose?
All of our products have size tables on their respective pages, just scroll down the product page a little to view them. We advise our customers to follow the information about the size measurements to avoid the inconvenience of returns due to the measurements.
- Can I cancel my order?
Yes, of course! Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order.
All refunds will be processed within 24-48 hours before the fund reflects on customer’s bank account.
SHIPPING & DELIVERY
- HOW LONG DOES DELIVERY TAKE?
Typically, orders are delivered within 10-24 business days from point of dispatch (depending on the delivery country - shipping time vary widely from country to country). Please do not panic if it does not show up immediately, it's on its way :)
Please also note that occasionally your order may experience some delays while in transit with courier or at customs. We work closely with our 3rd party shipping companies to minimise delays and to ensure that you receive your order as quickly as possible.
After the order leaves our distribution facilities to the processing center of shipping company, it may take up to 48 hours or longer before the tracking information is updated online. Please allow the time before you start tracking your package.
- DO YOU SHIP INTERNATIONALLY?
Yes! We are happy to let you know we ship internationally, and offer FREE shipping to all countries. We ship internationally via FedEx, DHL or TNT Express for a fast and reliable service.
In some instances, delivery may be delayed depending on your country's customs. Lyrae Store and the carrier do not have control over how long customs deem fit to hold a package. In addition, certain countries may apply tariffs after the package is accepted.
Please be aware that packages may be subject to delays and additional taxes and duties at the port of entry of various international countries. We take every effort to ensure a quick and smooth delivery, but we do not take responsibility for any delays and extra fees which may be applied via customs and duty offices in the receiving country.
We suggest checking with your local post office to find out if that applies to you as Lyrae Store does not cover additional customs fee charges. Lyrae Store is not responsible for applicable customs fees, import duties, taxes, or any other charges.
- WHERE IS MY TRACKING INFORMATION?
There's a few ways to check the status of your order & to find your tracking information:
1 - Confirmation email: As soon as your order has shipped, you’ll receive a shipping confirmation including a tracking link to your registered email, where you’ll be able to check on the status of your order as it makes its way to you! If you haven’t received your tracking information please be sure to double-check your junk mail for the automatic tracking email.
2 - Drop Us An Email: If you haven't received your tracking number after 10 days or if you need any help tracking your order then don’t hesitate to contact our Customer Support via our email.
- CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS GONE THROUGH?
We’ve all been there and checked out a little too quickly with the wrong shipping address, so the best thing to do is to send an email to us at email and explain what’s gone wrong, and if the order hasn’t yet shipped we’ll do our best to change the address!
- MY TRACKING HASN'T UPDATED IN A WHILE, IS IT NORMAL?
This is completely normal! There can sometimes be a slight delay in scanned updates of your parcel as it makes its way to you through the postal system. If there’s been no update in a few days please send our lovely team an email EMAIL and we’ll take a look for you to see if we can get some additional information from the couriers!
- WHERE IS MY ORDER SHIPPING FROM?
We partner with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Germany, USA, Thailand, Tibet, China, India, etc.
Please note that Lyrae Store is not responsible for incorrect or incomplete filling in of the destination address of orders placed in the store. In case of incorrect or incomplete addressing, as a rule of the Post Office, the package will return to the sender, and no further delivery attempts will be made at that address.
In case the delivery is not made due to divergence at the address informed by the customer, the customer is not entitled to a refund, it will be necessary to pay a new freight, in the amount of $X for the shipping cost.
*The shipping time is estimated and starts from the date of shipment, not from the date of order/payment.
- WHAT IF I NEED TO RETURN SOMETHING?
No worries! Contact us right away and we'll help guide you through the process to send the item back. We accept returns up to 14 days after delivery of goods.
PAYMENTS & SECURITY
- WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept Credit Cards and Debit Cards.
- HOW SAFE IS MY PERSONAL INFORMATION?
Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.
- WHICH BROWSER SHOULD I USE TO VIEW YOUR SITE?
We highly recommend that you browse with the latest version of Microsoft Internet Explorer, Mozilla Firefox, Google Chrome or Apple Safari.
HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?
Please contact our Customer Support Team at EMAIL and we'll get back to you as soon as we can.
-
We ship to UK and internationally, all over the world, using our network of different couriers and postal services depending on the delivery country. Shipping times vary from country to country; we aim to have all parcels delivered within 5-15 days.
-
To keep you up to date with your order’s progress and current status you will receive automatic tracking updates via your registered email address. If your order has been dispatched and you haven’t yet received any updates, or a tracking number, please contact our customer service team and they will be happy to assist you.
You can track your order by visiting our tracking page
-
If the item you have bought is no longer required, you can return it within 14 days following the delivery date providing that the product has not been used. Please contact us here and we will instruct you of how to begin the returns process.
-
We accept Credit Cards, Debit Cards, Paypal, ApplePay, ShopPay, GooglePay.
-
We partner with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Germany, USA, Thailand, Tibet, China, India, etc.
-
Yes, we do. We ship all over the world.
-
Please allow 3-4 days to prepare and ship your items. In some cases, we ship the next day from the time of order.
-
We deliver your products within 5-14 days, based on the shipping country’s destination.
Please note that your processing time and shipping speed are two completely separate things. Processing time is the amount of time that it takes our staff to process orders for the day which includes quality check, putting them in the package, and sending your box to the courier. Shipping Speed is how quickly the courier delivers the package to your country which then is received and delivered to your doorsteps by your local post. -
Depending on stock availability, we may ship the items separately in order for the items to get to you fast. As soon as our warehouse staff confirms stock of the other items, we ship them right away. This usually takes about 2-3 days.
-
Returns and exchanges can be made within 14 business days from the date of delivery. All items must be unworn or unused, with tags, and returned in their original packaging. The receipt or proof of purchase is required. Please note that return shipping costs are not covered. Damaged or faulty items will be replaced at no cost to you, but you must contact us within 48 hours. If an item is sent in the wrong size or color, we will offer a replacement.
-
All items, except for bikini/underwear/earrings/lingerie for hygiene reasons, can be returned as long as they meet the return criteria and the request is submitted within 14 days of receipt.
-
If the item you have bought is no longer required, you can return it within 14 days following the delivery date providing that the product has not been used. Please contact us here and we will instruct you of how to begin the returns process.
-
Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order.
We do not accept cancellation of orders outside the 24 hours window and/or because of the Standard Shipping reason. Please note that our Standard Shipping is posted in each product’s description hence all customers should be aware of this before concluding an order.
All refunds will be processed within 24-48 hours before the fund reflects on customer’s bank account.
Please do not send your purchase back to the manufacturer. Send us an email stating your concern and attach a picture of the item(s) showing the size tag and its original packaging within 48 hours upon receipt of the order get a replacement or refund.
Note:Our team will inspect/verify the photo(s) before we issue out a replacement or refund. Astalia Store reserves the right to refuse any replacement and refund if it does not meet the above criteria. -
If you haven’t received a refund yet, check your bank account again and contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of these and still have not received your refund yet, please contact us by submitting a ticket at our website. On average, it will normally take up to 10 business days for funds to reach your bank account.
-
With our headquarters based in United Kingdom, we are a diverse, multinational company, comprised of a team of individuals working in and representing every part of the world to provide quality service to our customers.
-
You can contact us through our Contact Us page for any inquiries or support.
Our office hours are 9am-4pm EST - we respond to most emails within 1-2 business days, but if you don't get a response from us, please check your spam bin!